When someone comes through our doors, we take the time to make sure they understand their treatment options. We let them know they have an important role to play in their own treatment. And we show them that we’re here to meet their needs. That’s always our goal. But we know we can do even more. 

Over the last few years, we’ve worked hard to engage the people we serve. We’ve been asking patients and their families to help plan how we deliver care today — and how to build for tomorrow.

We believe the best way to meet the needs of patients and their families are to get their feedback. We may not always like what we hear, but we’ll always take the time to listen. We’re committed to doing more to deliver the best possible experience for patients and their families.


Put patients and their families at the centre of decision making about their own care and respecting their diversity

    We will ensure that patients and families understand their options and that we respect their choices as we deliver care.

    We will ask patients and families about their experiences and use their input to improve.

    Goal One


    Be recognized nationally as a leader in delivering the best patient and family experience

    We will involve patients in planning and providing feedback for all of our clinical programs.

    We will involve patients and family in the design of our buildings.

    Goal Two