We will ensure that patients and families understand their options and that we respect their choices as we deliver care.
We will ask patients and families about their experiences and use their input to improve.
We will involve patients in planning and providing feedback for all of our clinical programs.
We will involve patients and family in the design of our buildings.
We will set and achieve ambitious goals and be transparent about how we are performing.
We will put in place a comprehensive system that drives high quality and addresses our risks.
We will develop a culture of innovation that challenges the status quo and support new processes across Lakeridge Health.
We will have a state of art electronic health record, and equipment and buildings that improve the quality of our care.
Information about our care will be accessible to our patients and those that care for them.
Our talent management strategy will prepare each of us to deliver on our commitment to our patients and our community.
We will bring out the best in our people and hold each other accountable
We will empower staff, physicians and volunteers to participate in decision making.
We will celebrate our achievements.
We will unlock the potential power of our teams.
We will develop new knowledge through our research activities.
We will deepen and strengthen the relationship with academic partners.
We will standardize our care pathways – across our hospital and beyond to our partners.
We will strengthen our relationship with primary care, ensuring we are an enabler of high quality, integrated care.
We will lead with ideas for a better integrated health system, and provide the data to inform and measure the success of these strategies.
We will ensure open communication and shared leadership with our partners.
Durham Region has grown rapidly in recent years – and it’s going to continue to grow. From 2006–2011, we grew by 8%, making us the 6th fastest-growing place in Ontario. Today, about 650,000 people live here, which up more than 7% over 2011. By 2019 we’re expected to be home to 715, 000 people – rising to 780,000 by 2024.
Durham is not only growing, it’s also aging and becoming more diverse. The west end of our Region is growing faster than the east, with the highest growth in Pickering, Clarington and Whitby. More young families are found in the west part of our Region than the east. The west part of our region has higher average incomes than the east. More of our Seniors will live in the east part of the region. The region’s Seniors population has grown by 12%, (2006–2011), and will increase by an additional 40% by 2021. Our population is also becoming more diverse as new immigrants settle here, and as people move here from Downtown Toronto and Scarborough.
With an aging population, we have to ensure we are being responsive to their needs. These needs including improving integration of care, because Seniors have an increasing number of chronic diseases. It also means using technology to bring care closer to them and reducing their need for multiple visits and to travel extensively to receive their care.
We want to thank everyone who shared their thoughts during our planning process.
Our academic providers encouraged us to take on a greater role in training learners and finding opportunities to collaborate on innovative ways to provide care. Our community partners asked us to work more collaboratively in the areas of education, training and the sharing of information that would facilitate the transition between the hospital and community care.
Our Patient and Family Advisors encouraged us to include the patient’s voice when designing our buildings, and to create more mechanisms to enable patients to provide input into and feedback on our processes. They also asked that mechanisms to put in place that information is shared across our departments and with our partners so that there is continuity of care and they don’t have answer the same questions over and over.
We spoke with about 800 people over the phone. More than 80% of them see Lakeridge Health as their local hospital and would come to us if they needed care. They felt we should continue to get the word out about our top-ranked cancer centre and state of the art maternal-child facilities and that we should continue our efforts to reduce waiting times.
Our staff, physicians and volunteers are very proud of what we have accomplished over the past 5 years and our focus on patient safety. They would like to see us improve electronic integration of our patient information, provide more training and educational support, and better facilitate the transition of patients once their need for the hospital is over. We know that in the future we’ll see more technology that enables patients to receive care in their home and to manage more of their own care. We will be able to diagnose diseases earlier and to tailor treatment plans to each patient’s specific situation. We looked at what hospitals our residents go to and for what and found that over 65% of our local residents receive their hospital care here, but there are opportunities for us to enable residents to receive more of their care closer to home.
Thanks again to everyone who helped us develop this plan.